Will machine learning & AI replace human emotional Intelligence?

Like every other year, I came well prepared; I subscribed for a few workshops, selected some roundtables and I had a shortlist of all the interesting speakers I didn’t want to miss. 

One of the talks I was very curious about was the talk of Rand Hindi, Co-founder & CEO of Snips. Snips is a voice assistant technology and software for custom voice interface. After doing some research in advance about Rand I discovered he is a one of a kind; he started coding at the age of 10, founded a Social Network at 14 and a web agency at 15 before getting into machine learning at 18 and starting a PhD at 21. Impressive to say the very least… 

And indeed, he really inspired me with his presentation. He talked about the combination of artificial intelligence, machine learning & humans in the future. Almost every day I notice all different sorts of subtle uses of AI & ML; Alexa in my living room or the Facebook messages from KLM I receive when I ask them about why my flight is delayed. But still, the real impact of this new technology isn’t clear for me. AI is an ongoing topic; how will this evolve in the next couple of years is what I wonder. 

In the last few years alone, the capabilities of AI have grown exponentially to a point where people, including myself, now question the role of humans in the future. And it is easy to say and conclude that artificial intelligence could somehow replace us humans in the near future. Are we, humans, not needed anymore in the future?

If I would have to answer this question, I would say No. We are definitely needed in the future; all innovations start by humans and the human brain. In Rand Hindi his talk he stressed out the importance of artificial intelligence in combination with human intelligence. He shared a great example of why we are not there (yet) to completely function without a human touch. He really explored the difference between AI and emotional intelligence and showed why combining them is our best bet. One interesting topic he stressed out was a great car example. In traffic, it is allowed to cross the multiple striped lines, but it isn’t allowed to cross a continues line. So, in the case of photo 2 below, a programmed car would never ever cross back outside the continues line. However, if the car was occupied by a human driver, he or she would probably not obey the traffic rules and despite the solid line, cross it. This is, in my opinion, a great example of emotional intelligence which in some real-life cases is so much needed. 

So, the presence of artificial intelligence will only increase and maybe one day we can even simulate real human behaviour with the help of quantum computing… let’s find out in the upcoming years!

I am already wondering how to apply these learnings from TNW into my daily role as a Young Digital Innovator at The Talent Institute.

I want to become a Young Digital Innovator!
Guest blog by Liline Arends
Originally posted on linkedin.com

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